Policy

Customer Service and quality is a top priority. All items are made with durable material and carefully handcrafted. You will not find any rough edges or snags. I also implement quality testing to ensure beads are secured and fastened appropriately.

Personally, I would not design a piece I would not wear myself.

Please scroll down to read more about our terms and conditions.

If you have a question or just simply want to provide your customer feedback. Please complete the form below. We would love to hear from you!

Each order is beautifully packaged and sent via U.S. First Class Priority Domestic or International mail. All orders will include an invoice and USPS tracking number.

Please specify if this will be a gift purchase at checkout.

SHIPPING:  All deliveries are shipped via First Class USPS for domestic and international orders. Please allow 1-3 business days for payment processing.

You will receive an automated confirmation via Etsy. You will also receive a shipment delivery email confirmation with the invoice number and tracking number, once the shipment has been mailed.

Orders will be shipped in a bubble mailer envelope via USPS First-Class Domestic Mail   (please allow 3-7 business days) and International orders will be shipped via USPS First Class Mail.

Larger orders will be shipped in a USPS First Class Priority Flat Rate Box.

Please allow extended delivery time for International orders or orders shipped during the holidays.  

REGULAR ORDERS:  Smaller items are packaged in an organza bag or small jewelry box. Larger items will be packaged in cellophane bag.

SPECIAL ORDERS

BIRTHDAY WRAPPING: $4.00

[Wrapping paper will vary.] You may include a personal note with your order (optional). Please indicate at check out. 

HOLIDAY GIFT PACKAGING: $4.00/per box [Limited Supply]

Choose from six dazzling gift boxes available in the following colors: Santa Red, Elf Green, Artic Blue, Purple Glaze, Silver Bell and Glittering Gold  

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Gems of Joy Designs

Policy | Terms and Conditions

NO RETURN POLICY:  Due to sanitary reasons, returns or exchanges are not accepted. If you should have any problem with an item, please contact me and I will be happy to work with you to resolve the issue.

PAYMENT POLICY:  Accepts Etsy Gift Cards, Visa, MasterCard, and American Express through PayPal which is accessed through the Etsy website, click here.

ONSITE LOCATIONS:  Accepts cash or credit card payments for in-person payment through the Etsy credit card reader.